Shipping policy

🇩🇪 Shipping Policy – Belamore Gift Box

Last updated: 15.10.2025

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1. Order Processing
• We lovingly hand-pack each DIY gift box! 💛
• All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
• You’ll receive an email confirmation when your order is placed, and another once it ships.

During peak seasons (Christmas, Mother’s Day, Valentine’s Day, etc.), please allow a few extra days for dispatch — we promise it’s worth the wait!

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2. Shipping Rates and Delivery Times

Domestic Shipping (Germany):
• Standard shipping: €3.99 (3–5 business days)
• Free shipping on orders over €50

EU Shipping:
• Standard shipping: €6.99 (5–10 business days)
• Free shipping on orders over €50

We currently ship to: Germany, Austria, Netherlands, Belgium, France, and Luxembourg, Poland, Sweden, Denmark,
If you’d like to order from another EU country, please contact us first — we’ll do our best to make it happen!

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3. Order Tracking

Once your order has shipped, you’ll receive a tracking link via email so you can follow your gift box’s journey to your doorstep.

All parcels are sent via DHL or Deutsche Post, depending on size and destination.

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4. Customs, Duties & Taxes
• For deliveries within the EU, VAT is included in your order total — no extra fees at delivery.
• For non-EU countries, customs duties and import taxes may apply, which are the responsibility of the buyer.

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5. Lost or Delayed Packages

If your package hasn’t arrived within 10 business days (Germany) or 15 business days (EU), please contact us at [support@yourstore.com].
We’ll investigate with the carrier and keep you updated every step of the way.

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6. Incorrect Address or Failed Delivery

Please double-check your shipping address before checkout.
If a parcel is returned due to an incorrect address or failed delivery, we can resend it once the additional shipping cost is covered.



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7. Contact Us

For any questions about your order or shipping, we’re here to help:
📧 kiefer.bella92@gmail.com
📞 +49 17631127779
📍 Based in [Berlin, Germany]

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Optional Add-ons (you can include these if you wish):
• “Local Pickup” section – if you allow customers nearby to pick up their orders.
• “Express Shipping” – offer DHL Express for last-minute gift orders.
• “Gift Message Handling” – describe how customers can add personal notes inside the box.